How to clear your cache on HBO Max to help the service run more efficiently and fix playback issues (2024)

• You can clear your cache on HBO Max through your web browser or device's settings menu.
• Clearing HBO Max's cache can help the app run more smoothly, and fix playback issues.
• Visit Business Insider's Tech Reference library for more stories.

If you find that HBO Max is consistently misbehaving when you try to stream, and you've verified that your internet is working normally, you might have a problem with your cache.

If you're watching HBO Max in a web browser, you can clear the browser's cache. On your phone, you can clear the cache for the HBO Max app itself.

Here's how to do both, on your Mac, PC, iPhone, or Android device.

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How to clear the cache on HBO Max in a web browser

Using Chrome

1. At the top-right of the Chrome window, click the three-dot menu button.

2. In the menu, click "More tools" and then click "Clear browsing data…"

3. In the Time range drop-down menu, choose "All time." Then be sure to check the option for "Cached images and files."

4. Click "Clear data."

Using Firefox

1. Click the History and Saved Bookmarks menu button. It resembles a set of books standing on a shelf.

2. Click "History" and then click "Clear Recent History…"

3. In the Clear Recent History window, set the Time range to "Everything." Make sure "Cache" is checked, and then click "OK."

Using Safari

1. In the menu bar, click "Safari."

2. Click "Preferences."

3. In the Preferences window, click the Privacy tab and then click "Manage Website Data…"

4. Select "Remove All."

How to clear the cache on HBO Max on an iPhone, iPad, or Apple TV

On an Apple device, you can't clear the cache for an app like HBO Max, so the easiest way to resolve a potentially corrupted cache is to delete the app and then reinstall it.

If you have an iPhone or iPad, delete the app by following the steps in our article, How to uninstall apps on your iPhone. If you have an Apple TV, check out the steps in our article, How to delete apps on an Apple TV, or hide them.

After removing the app, reinstall it from the App Store and sign back into your account.

How to clear the cache on HBO Max on an Android device

The exact steps to get to the HBO Max's cache settings may vary slightly depending upon which Android phone you have, but this should get you there on most devices:

1. Start the Settings app.

2. Tap "Apps" and scroll down until you see HBO Max in the list of apps installed on your phone. Tap it.

3. Tap "Storage."

4.Tap "Clear cache" at the bottom of the screen.

Related coverage fromTech Reference:

• How to use the 'watch later' list on HBO Max to save movies and shows you're interested in

• How to download HBO Max movies and shows onto your phone or tablet to watch when you're without internet

• How to add a profile to your HBO Max account, including 'Kid' profiles with parental controls

• 'Can you get HBO without cable?': How to watch HBO shows and movies without a TV provider

• How to manually clear your 'Continue Watching' list on HBO Max